Replace guesswork with first-time-right repair shop recommendations
Smart Locator uses trusted, validated information and your business criteria to help claims teams recommend repair shops faster and with greater consistency.
Make shop recommendations more consistent across claims
How Smart Locator supports claims reps without disrupting workflows
Capabilities behind smarter shop selection
- Claims system integration
- Configurable shop ranking rules
- Real-time shop availability
- Aligned rankings for reps and customers
Claims system integration
Connect Smart Locator to your claims systems through APIs so recommendations appear within existing workflows. Reduce duplicate data entry and keep adjusters working in the tools they already use.
Configurable shop ranking rules
Sort repair shops by the factors that matter most to you—such as performance, certifications, distance or drive time. Adjust weighting as your priorities evolve without changing the underlying system.
Real-time shop availability
Check which shops have capacity before making an assignment. Smart Locator highlights availability so adjusters book repairs where shops can take the work, reducing reassignments and delays.
Aligned rankings for reps and customers
Use the same ranking logic in Smart Locator and Smart Assist. Claims reps and customers see a shared list of repair shops, supporting clear conversations and reducing confusion about why a particular shop was recommended.
Faster, more consistent shop recommendations for every claim
“The OEM certification visibility is a game-changer for our luxury vehicle owners. Before, we were guessing... Now it's right there.”
Top 10 Insurer
