Give customers digital control over their claims experience
Smart Assist lets customers choose repair shops and rental options using the same data and relevance rules as your claims teams, moving conversations out of the call center into a guided digital experience.
Make repair and rental choice a consistent, self-service experience
How Smart Assist guides customers through their claim
Capabilities that align self-service choices with your program
- Enterprise Mobility rental integration
- Guided repair and rental selection
- Scheduling with validated capacity
- Aligned experience with Smart Locator
Enterprise Mobility rental integration
Present repair shops and rental options that match your program rules, certifications and coverage. Customers see choices ranked by your criteria, so they can self-serve with confidence while you keep assignments aligned with network strategy.
Guided repair and rental selection
Present repair shops and rental options that match your program rules, certifications and coverage. Customers see choices ranked by your criteria, so they can self-serve with confidence while you keep assignments aligned with network strategy.
Scheduling with validated capacity
Let customers schedule repair appointments when they choose a shop. Smart Assist uses validated capacity from participating bodyshops, so booked time slots reflect real availability and reduce rescheduling and delays.
Aligned experience with Smart Locator
Use the same relevance rules in Smart Locator and Smart Assist. Claims reps and customers see a shared list of repair shops and rental options, supporting clear conversations and reducing confusion about why a particular shop or rental was recommended.
Fewer calls and better digital journeys for your customers
“User-friendly and intuitive. We appreciate the opportunity to provide a ‘hands-on’ experience for our policyholders.”
Top 25 Insurer
